5 people, 3 months, 35 hours of user interviews, 143 screen iterations, 305 hours of testing, 10 jugs of beer, many sleepless nights, and one surgery. That’s what it took to ship the latest JobAdder mobile app update!
We started with a simple but tough question:
What are the most critical actions our users take, and how can we make those more accessible and simple to execute?
We started the process by talking to our users to discover their wants, needs and experiences; conducting 15 user interviews to soundproof our concepts and designs.
Throughout this process I was humbled to learn how open minded our customers are. This really became clear through their genuine interest to help us improve the JobAdder product that they use every day.
Here’s how we’ve uncovered each new area of the app.
1. Revamped Homepage
Our users told us loud and clear, “Just give me the stuff I need on my homepage, none of the stuff I don’t, and easy access to the actions I want to take.”
Searching for contacts, job orders and candidates
The original Homepage displayed recently viewed records and had a search function with filters for phone numbers OR names OR positions OR emails. A lot of people didn’t use those and searches would often wind up in a dead end.
“I use the filters to search phone numbers, but sometimes I forget to change the filter and have zero results when I know the record exist in the database. Then I realise I have to change the filter and search again. I love the idea of an all-in-one search!” – Ekta.C
Although these may sound like small improvements and quite natural behaviours, there are actually a combination of factors that make a good product a great product, and create stickiness to an app.
Access jobs & New applications
Next, we wanted to validate another assumption: That our users would want to access their open jobs and receive new application notifications directly from the Homepage.
We fine tuned our new designs internally, testing them before going into the wild. Here’s some of the feedback we received:
“I like this new look and it’s easy to understand, it has all the relevant information for a quick overview of my jobs i.e Company name, Job title, new applications.” – Reece.A
“I really like to see logos of my clients and profile pictures of candidates. We work with humans not data. First thing I’d do is access my new applications.” – Katrina.P
The crunchy part was usability, we hoped that the first thing users would tap on was the new application cell to check for new applications. This was the exact route we intended, and it’s exactly what happened. Eski and I were like:
After gathering all the feedback, we made a few tweaks here and there, and boom! We had our winner.
From the new homepage users can directly access:
2. New Job Application flow
Next, we wanted to provide a better way for our users to screen and shortlist applications on mobile. Some jobs can receive over 100 applications so it’s a constant battle to stay on top of them. How could we make it simpler?
The job application flow was a difficult challenge to tackle! This is where our user interviews really came into play to help us find the right solution.
What our test users had to say
“I check resumes 95% of the time and then cross check the candidate on LinkedIn. I’d like to know their previous applications, which job they applied for, the date of application, if she/he was successful when applying to another job, who the recruiter was, and who managed the job etc.” – Lucy.B
“I really like the design of the applicant page. It’s super efficient, it cuts my workflow from 6-8 steps to 3-4 steps! Knowing the application history is an easy indicator to reject serial applicants.” – John.C
Our testers mentioned that the following information was needed to help them screen job applications efficiently:
In terms of design and development, it was definitely a challenge to fit all the required information into one screen! We tested several versions to achieve the end result.
“All the important information is available (placement and application history, resume, source of application, call).. I love it.” – Alex.O
We’ve built two types of interactions to progress and reject applications.
Swiping left will reject a candidate, update their status and create a note to the record. Soon we’ll link a rejection email to this action to help recruiters complete their candidate care process with minimal effort.
For more rejection options, simply tap the rejection button at the bottom of the screen which will display a list of specific rejection actions eg. Unsuccessful – Visa, Unsuccessful – Skills, Too expensive etc.
“Sometimes a candidate doesn’t match the job they applied for but he/she would be a great candidate for another job I have at hand. If this happens, it’d be great if I could add the candidate to another job when reviewing applications.” – Yvonne.D
“I’d usually like to tag myself when writing a note on a record to provide more detail on why I reject or progress a candidate.” – Luke.T
“I often use notes when shortlisting applications, to understand why I’ve made a decision to progress or reject an applicant. Would it be possible to show these options in the new flow?” – Ric.Z
You asked, we answered! These two options (Add to Note and Add to Job) are now available in the new Reject Actions section.
Using the same gesture, users can swipe right to progress an applicant in the next stage of their workflow.
If you’d like to move a candidate to a different stage or if the swiping action isn’t for you, simply tap the Progress button to access all the stages of their workflow. (ie. In Review, Internal Interview, Submit Candidate, Reference Check, Offered etc).
Progressing candidates will update the job application status, move them to the selected stage, and create a note on the record.
Sending automatic emails to candidates or contacts will be a feature in the next version, so stay tuned!
Video Cover Letters
Last but not least, if an applicant has attached a video cover letter, users will be able to review it directly from the job application page.
What’s coming up next?
Finally I’d love to give a massive shout out to the mobile team:
Eski our amazing designer,
Paul and David our engineers and absolute guns,
Arun our legendary QA – aka best safety net ever!
A big thanks to our internal teams at JobAdder for helping us with usability testing.
I’d like to thank our clients for their time and feedback, we couldn’t have built this new version without your input!
Source: JobAdder News & Information – Recruit Everywhere https://blog.jobadder.com/redesigning-a-recruitment-mobile-app-behind-the-scenes/
Working remotely certainly has its advantages, until you come to meet up with clients. I’m not sure about your work from home practices, but for me my work from home days (or back when I operated my own business) consisted of sitting at a messy desk somewhere in my house, more often than not… still in my pyjamas. To meet with clients, you need somewhere that professionally represents yourself and your brand, is welcoming and friendly but allows you to discuss the big ideas of your industry with like minded professionals. So where do you go?
Co-working spaces are often a sea of hot-desks, with the promise of community but minimal actualization. The ‘community’ which promises to be present and tangible is still in fact primarily virtual. You’re just sharing office space, without the politics and collaboration.
Last week, I had the pleasure of meeting Simone Allan, CEO & Founder at Mondo Calibre. Mondo is a leading Executive Recruitment Consultancy with a new offering to the industry; a co-working space with a difference, Barooga.
Barooga is the Wiradjuri word for a sense of home and place and I cannot think of a more perfect way to describe the Barooga experience. Walking through the front door, there is an instant feeling of comfort and prestige. Beautiful hardwood floors and exposed brick are a visual representation of everything Barooga offers; comfort and purpose. We were met by Simone who immediately offered us a cup of tea.
Exceptionally finished, the space offers a 14 seat boardroom, 2 smaller meeting rooms to seat 6, and a cosier, more lush meeting space.
The rooms have removable partitions and can be opened to allow for a large, yet intimate event space. If you do want to hot desk, you can, but the intimacy of the space offers much more than a seat at a desk.
Barooga is a space where you can bring clients and feel proud. Co-working with connection and connections is Barooga.
To find out more about Barooga, don’t hesitate to reach out to Simone and Kate who will welcome you warmly to the community.
Source: JobAdder News & Information – Recruit Everywhere https://blog.jobadder.com/co-working-with-connection/
Employment screening is a vital, but time-consuming part of any recruiter’s role in ensuring the perfect candidates are hired. Since launching in 2004, CVCheck’s mission has been to make verifying information fast, smart and simple.
CVCheck has more than 1,000 verification checks, across 190 countries. CVCheck’s suite of checks provides everything you need to get a clear picture of a candidate, including reference checks, qualification verifications, VEVO visa and work entitlement, Police and traffic checks, and financial checks, including anti-money laundering and business interests checks. All available at the click of a button, and integrated with JobAdder.
Conducting more than 250,000 verification checks every year for private and government organisations, employers and individuals, you can trust you’re in good hands.
Find out more about CVCheck and how they can help you build confidence and trust in the hiring process with their immense offering by contacting their friendly team on email@example.com, +61 8 9388 3000 or visit cvcheck.com.
Source: JobAdder News & Information – Recruit Everywhere https://blog.jobadder.com/cvcheck-integrates-with-jobadder-smart-fast-efficient/
Untargeted, ineffective web searches and placing the wrong candidate will waste everyone’s time and money. Your best work is the quality of your candidate and the speed with which you place. So how do you work faster and deliver your best work as a recruiter or in-house hiring manager? Having JobAdder as your applicant tracking software, takes care of the grunt work and eliminates the clutter of the hiring process – with JobAdder you can sort, consolidate and actualise your recruitment efforts with precision and speed. But what of your search process? How do you make your search more precise and targeted so the candidates you add to your JobAdder account are the best for your talent pool? In the age of AI, what is the best way to find new candidates?
Our latest integration partner Hiretual sources the best candidates across the web for your open role. Offering a Marketplace partner that helps you to quickly and easily find the best candidates across the globe, to easily contact and add them to your JobAdder account, was a no brainer for us.
Find, track and place candidates with speed and ease. Take advantage of AI and join over 80,000 recruiters already using Hiretual.
Source: JobAdder News & Information – Recruit Everywhere https://blog.jobadder.com/jobadder-and-hiretual-it-just-makes-sense/
Australia based Neil Rose and Chris Hunter have created a sleek and simple reference checking software to make sure you can work smarter not harder – keeping stress levels down and productivity high.
Referoo is carving the road to recruiter success by handling the entire reference gathering process. A must have tool for anyone looking to make more effective placements. Using the complete questionnaire builder you can tailor your own questions and save these lists as templates by job type. You are always the most integral part of the process and can still pick up the phone and make contact, utilising Referoo’s automated process as and when you need it, you can also enter any responses directly into the system and store sensitive information with confidence.
As Referoo is a SaaS model, you have unlimited reference checks available and pay per user on a monthly basis. You’ll save time by no longer needing to chase responses, Referoo has an easy to use dashboard, data storage privacy, and impressive reports.
The best part? They are integrated with JobAdder.
Contact Referoo for a demo today.
Source: JobAdder News & Information – Recruit Everywhere https://blog.jobadder.com/referoo-integrates-with-jobadder/
Contacting referees can take up an unnecessary amount of time. Our latest integration, Xref, works to speed up the process. A simple, automated reference checking solution saves you time and money; you no longer have to play phone tag to get a complete reference check for your candidate.
How does it work?
From within JobAdder, send out reference requests within 30 seconds in just a few clicks.
Xref does the follow ups for you by sending out the initial request and reminders to your referee. If they fail to open it within a certain time frame, you will be notified and can reach out to an alternative contact for your candidate.
Once received, referees can answer in their own time, accept terms and conditions and respond to questions quickly and on the go via the mobile portal.
The Xref fraud algorithm monitors multiple data points to ensure your candidate is who they say they are. If any irregularities or inconsistencies occur (such as a referee responding from the same IP address as the candidates) a red flag is raised by the system and you are able to look into the issue in more detail.
Xref reports a 98% response rate on references requested through the platform, and delivers 60% more data than traditional, manual methods.
Easy to set up, affordable and scalable to your needs. Contact Xref for a demo today.
Source: JobAdder News & Information – Recruit Everywhere https://blog.jobadder.com/new-xref-integration-for-reference-checking/
We are a paperless business, and I must say, when I first started in my role as JobAdder’s Office Manager and EA, it was incredibly disorienting. My reaction, like many new starters I have welcomed in the last two years, was; What do you mean I can’t use post it notes, I’ll never have to print or scan anything again and I don’t have to stock up on paper, or printer cartridges or chase anyone to sign a piece of paper?
Prior to this role, I had worked for a number of large corporate organisations whose attempt to become ‘paperless’ (using the term very loosely here) was really just printing things off and re-scanning them so they could be stored and accessed on the right CRM. We used more paper through this process than ever before, not to mention tracking and searching was a nightmare; it involved a complicated file naming system which took 3 days to learn and pass the subsequent quizzes (just the way you want to start your new job right?).
If you have been in a role that has this perpetual nonsense going on, you’re probably tired of the administration butt ache that is paper or going paperless. Especially if you are in a role that requires any kind of sign off approvals, signatures on documents, signatures on contracts or anything that involves action from a colleague.
Secure Cloud based technologies like JobAdder, and our Marketplace partners, are the difference between a ‘paperless’ office and a paperless office. Working from anywhere, electronic signatures and an up to date, easily searchable CRM with very minimal data entry is no longer the future, it is very much available right now.
Not to digress too much into the Scientific research on the state of the Environment, I’ll leave that up to you to evaluate, but one thing is certain that there needs to be significant changes made by large corporations toward sustainable and low-impact operations. Adopting paperless technologies is one of the simplest ways to do that and whilst this has without a doubt been something businesses strive for, how many are succeeding?
We strive to make the hiring process simpler for corporates and recruiters just by eliminating some of these old-school administrative headaches. Work smarter, not harder when you can eliminate long hiring requisitions approvals processes, and the mountains of paper that go with it, through HiringManager. With JobAdder, and by taking advantage of our Marketplace partners, you can send contracts and onboard new starters all with a few clicks; your entire workflow from intention to hire to onboarding is taken care of. So stop printing, start clicking, and explore the ways you can improve your workday, lower your environmental impact and cut complications by using technologies already easily available to you.
Source: JobAdder News & Information – Recruit Everywhere https://blog.jobadder.com/stop-printing-start-clicking/
The world is getting faster, our conversations quicker, our time limited. Time for engaging with your talent pool is scarce. You don’t have time to call the hundreds, if not thousands of candidates to find out how they are, if they are looking for work or how they have progressed in their career; you could have the perfect candidate already in your JobAdder account but you haven’t contacted them in a year.
RoboRecruiter’s automated messaging maximizes engagement so you can spend more time on the right candidates. By inviting candidates to send you their details via automated chat conversations, you re-engage, update your database and let them know you are still interested in what they have to offer. You not only have their best interests at heart, but you engage them in a familiar, personalised and stimulating way.
RoboRecruiter’s multiplatform, multilingual chatbot solution is made for people who hire. It could be your virtual assistant working with you in JobAdder, chatting to your candidates and giving you the crucial minutes of the conversation, so you can work more effectively throughout your day.
It saves you time, increases engagement and accuracy and you can set up campaigns to effectively manage your GDPR obligations.
Check out our integration video, to see how RoboRecruiter works alongside JobAdder.
Download the plugin from the chrome store to setup your account.
Source: JobAdder News & Information – Recruit Everywhere https://blog.jobadder.com/roborecruiter-have-the-conversation/
The globalisation of the economic workforce has seen many companies adopt catch cries of “embracing diversity”, “equal opportunity employer” and the like. The reality that we are operating in however, does not reflect these noble claims. It seems rather, that bias (based on a candidate’s name, background ethnicity etc.) is playing a major part in the hiring decision.